01Cancellation by the Client
Standard Cancellation Policy — if you need to cancel your booking, the following sliding scale applies based on the notice period given:
- More than 60 days before10% of package cost
Lowest standard cancellation fee — applies to bookings cancelled with 61 or more days' notice.
- 31–60 days before25% of package cost
Standard mid-window fee. Some supplier deposits become non-refundable inside this window.
- 15–30 days before50% of package cost
Many supplier deposits are non-refundable; admin and partner penalties may also apply.
- 14 days or less100% of package cost
Full forfeiture. Travel insurance with cancel-for-any-reason cover is strongly recommended.
Flexible Travel Policy
Credit Option — 9-month travel credit
If you cancel 40 or more days before departure and choose not to take a refund, we offer a travel credit equal to the amount paid, valid for nine months from the date of cancellation. The credit can be applied towards any future safari with Imara Africa Safaris.
If unused within the nine-month period, the standard cancellation policy above will apply.
Note: An administrative fee may be applied, and supplier cancellation penalties (such as hotel, flight or park fees) may also apply.
Certain components (international flights, park fees, hotels) may be non-refundable — these are itemised and communicated at the time of booking.
02No Show
If you fail to join the tour or cancel on the day of departure, no refund will be provided. Comprehensive travel insurance is strongly recommended.
03Changes by the Customer
Amendment Requests
Any request to change your booking must be made in writing and is subject to availability. An amendment fee may apply depending on the nature of the changes.
Partial Cancellation
Should you cancel part of your booking (for example, an activity or accommodation), cancellation fees for that portion may apply.
How to submit your request
- 01
Email us first
Write to [email protected] with your booking reference. The cancellation date is the date we receive your written notice.
- 02
We confirm the tier
Within 24 hours (excluding weekends), we confirm the applicable refund tier and any itemised supplier deductions.
- 03
Refund or 9-month credit
Refunds returned via your original payment method within six weeks. A 9-month credit can be issued instantly if you cancel 40+ days out.
- 04
Supplier recovery
If suppliers later release partial funds (it happens regularly), we return them to you with no admin fee.
Direct line: [email protected]
04Cancellation by Imara Africa Safaris
Imara Africa Safaris may cancel a safari in exceptional circumstances, including but not limited to:
- Force majeure — natural disasters, political instability, pandemics, strikes and similar events.
- Insufficient participants on a scheduled departure.
- Other circumstances beyond our reasonable control.
The Company is not liable for costs outside the safari package (for example, international flights, visas).
05Refund
Refunds will be processed and paid as promptly as possible. If we need to recover funds already paid to our partners for your services, your refund will be issued after those funds have been recovered.
Most refunds are processed within six weeks of the written request being received.
06Changes & Amendments — by Imara Africa Safaris
The Company reserves the right to make necessary adjustments to itineraries when required for safety, logistics or supplier reasons.
If changes occur due to circumstances beyond our control (for example, weather or political events), refunds or compensation are not guaranteed.
Questions or clarifications? Contact our team — a real human replies within 24 hours.
Imara Africa Safaris reserves the right to amend this policy at any time. Updates apply only to bookings made after the change.