Safari Booking Terms
Kenya Safari Tours & Combined Kenya / Tanzania Tour Booking Terms / Payment Conditions
By making safari bookings on our website or with one of our agents, or otherwise purchasing any tour services offered by Imara Africa Safaris Limited, you warrant that:
1) you are at least 18 years of age and have the legal authority to create a binding legal obligation;
2) You accept and agree to all the Terms presented herein.
3) All information supplied by you for the purposes of that booking is true, accurate, current, and complete to the best of your knowledge.
BOOKING ON BEHALF OF OTHERS
If you make a booking for anyone other than yourself, you are considered the designated contact person for those other travelers. You represent and warrant that you are legally authorized to act on their behalf; that you have obtained all required consents; and that you will inform them of these Terms and warrant that they accept and agree to them. You are also responsible for making all payments due for your booking; notifying us if any changes or cancellations are required; and keeping the other travelers informed of all information relevant to your trip.
1. Booking your Holiday
a) Your contract in respect of your safari in East Africa is made with Imara Africa Safaris Limited (‘the Company‘), registered in Kenya and all bookings are subject to these terms and conditions.
b) All communications by the Company in relation to your holiday will be sent to the address stated on the booking form.
c) All bookings must be made through an authorized representative of the Company. At the time of booking the Company booking form must be completed and submitted together with a deposit of 30% of the total cost of the booking.
d) Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
e) Your holiday must be paid in full at least 45 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form guarantees payment of the total amount shown on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.
f) If you book within 30 days of your departure date payment must be made in full at the time of booking.
g) All special requests, such as dietary requirements, should be noted on booking via email or on the booking form.
h) The Company will provide the service as set out and confirmed in writing on the itinerary.
2. Price Policy
a) The Company is under no obligation to furnish a breakdown of the costs involved in a holiday.
b) The Company reserves the right to notify you of any increase in price before accepting your booking.
c) You have the option to make a full payment for your vacation at the time that you make your reservation. If you do this, the price of your vacation will be locked in at the rate that was originally provided to you by the Company. You should send the Confirmation Invoice back to the Company along with the complete payment so that it reaches the Company within seven days of the date that is indicated on the Confirmation Invoice if you want to be eligible for this benefit.
3. Cancellation and Changes by the Company
a) Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another holiday from us or (iii) to cancel your holiday. Compensation may be payable in cases of major change as detailed below.
d) Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
e) The Company reserve the right to cancel your holiday at any time before the date of departure, even after a confirmation notice has been sent. If your holiday is cancelled the Company will refund in full the money you have already paid. No compensation will be payable.
f) Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of international agreement between countries and copies of the conditions, which apply to your holiday journey, will normally be found on the carrier’s tickets.
g) If you fail to pay the balance of the holiday price at least 30 days before departure, the Company will treat the booking as cancelled and levy the cancellation charges set out below
h) The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilised plus administrative fees.
4. Cancellation and Changes by You
a) You may cancel your holiday at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:
- 30 days or more 50% of Deposit
- 15 – 30 days 100% of Deposit
- 8 – 15 days 80% of Tour Cost
- Less than 5 days and no show 100% of Tour Cost
5. Our Responsibilities
a) The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.
b) The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your holiday, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.
c) Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
d) The Company regret that no refund will be made on unused tickets where travel, sporting event or other types of ticket, unless a refund can be obtained from the carrier or provider.
Refunds will be processed and paid as promptly as possible. If we need to recover funds already paid to our partners for your services, your refund will be issued after those funds have been recovered. Most refunds are processed within six weeks of being requested.
WE OFFER 100% FULL REFUND TO ANY CANCELATIONS PRIOR 90DAYS
7. Your Responsibilities
a) You are responsible for arranging your own travel insurance, though an appropriate policy can be incorporated into your tour package. Details of all insurance policies held by each member of your party must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.
b) Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.
c) You are responsible for checking-in for international flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing international flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid or destroyed travel documents.
d) By booking a safari with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
e) It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
f) All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.
The Company will undertake to ensure the safety of the client throughout the tour, however aspects of each particular tour may not be without an element of danger. Clients should be prepared to sign a ‘Waiver of Responsibility’ form before they begin their tour. This form is an understanding that all clients need to exercise judgement and care at all times to ensure their own safety and that of their fellow tourists.
The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.
We cannot accept responsibility for any items that the Client may purchase locally i.e.: jewellery, food, souvenir items etc. and the quality and value of such cannot be guaranteed. We recommend that the Client check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs that the Client may incur in this respect .
11. Dissatisfaction/Complaints during Safari
Any complaints that may arise during safari travel should be communicated immediately or as it happens, to your tour manager (in writing via email/WhatsApp) for on-site attention, verification and immediate correction
A summary of the complaints (in case not addressed on site) shall be communicated to the company in writing within 24hours of completion of Safari tour for necessary action
The complaints/issues raised shall be investigated and addressed within 24hours of formal complaint/issue receipt.
Incase you need any clarification Feel free to contact us via our website, call or WhatsApp on
A deposit of 30% of total safari cost is required at the time of booking confirmation and balance being payable at or before safari start.
If not One can also Pay On Arrival at the Airport.
-You may also choose to pay full safari amount at booking confirmation if you prefer.
-Imara Africa Safaris Limited also has a flexible instalment safari payment option where you can pay in advance little instalments for your tour package booking. Please discuss this with your tour manager at booking.
- You may also pay on-line or locally by credit / debit card; Visa/Mastercard/Amex accepted. This mode of payment has a 3.5% card surcharge that has to be added on top of the original amount. The 3.5% charge does not come to Imara Africa Safaris Limited, it is a bank surcharge for credit card transactions. (Mastercard & Visa – 3.5%, Amex – 3.5%)
- If you decide to make payments by bank / wire transfer you are required to include bank charges incurred on transaction
*CAUTION FOR THOSE PAYING BY BANK / WIRE TRANSFER!
Please note that our company bank accounts are located in KENYA only. Imara Africa SAFARIS LIMITED does not own bank accounts in any other City/Country outside Kenya. The Bank account name is as specified on payment instructions only