Safari Booking Terms & Conditions

1.1 · Eligibility

By booking a safari with Imara Africa Safaris you confirm that you are at least 18 years of age and legally authorised to enter into a binding contract.

You also confirm that all information you provide is true, accurate and complete.

1.2 · Booking on behalf of others

If booking for others, you are the designated contact person for your group. You warrant that you are authorised to act on their behalf, and you are responsible for:

• Making all required payments.
• Informing every traveller of these Terms & Conditions.
• Relaying all updates, changes or cancellations to the group.

• All bookings must be made through an authorised representative of Imara Africa Safaris.
• A deposit of typically 30% of the safari cost is required at the time of booking. The exact deposit is not fixed — it can vary depending on your safari type and is agreed directly with your safari curator.
• Your booking is confirmed only after written confirmation is issued by the Company.
• The Company reserves the right to refuse a booking and will refund any deposit received in that event.
• Special requests (dietary, medical, room preferences, accessibility) must be communicated at the time of booking.

By default, the deposit at booking (typically around 30%, though it varies by safari type and is agreed with your curator) confirms your safari and the balance is collected on arrival in Kenya. If you’d prefer to pay earlier — in stages, by card, or in one upfront payment to lock in the quoted rate — we support that too. Pick the route that suits your bank and travel timeline:

• Safari pricing can change at any time and is subject to change until confirmed in writing.
• Prices may be affected by factors beyond our control — for example, major global or regional events (such as conflict or natural disasters affecting safari destinations), sudden fuel-price increases, and unexpected government rises in park fees or taxes.
• Once your booking is confirmed in writing, your quoted rate is held — save for the exceptional, beyond-our-control factors noted above (for example major global events, fuel-price spikes, or government-imposed park-fee and tax increases), which may still require an adjustment.
• The Company is not obliged to provide detailed cost breakdowns; bespoke itemisations are provided on request where commercially possible.
• All prices are quoted in US Dollars (USD) unless otherwise agreed in writing. Currency-fluctuation adjustments, park-fee changes, fuel surcharges and government-imposed taxes may apply and will be communicated before final payment is due.

Standard Cancellation Policy — if you need to cancel your booking, the following sliding scale applies based on the notice period given:

If you fail to join the tour or cancel on the day of departure, no refund will be provided. Comprehensive travel insurance is strongly recommended.

• Amendment requests

  Any request to change your booking must be made in writing and is subject to availability. An amendment fee may apply depending on the nature of the change.

• Partial cancellation

  Should you cancel part of your booking (for example, an activity or accommodation), cancellation fees for that portion may apply.

Imara Africa Safaris may cancel a safari in exceptional circumstances, including but not limited to:

• Force majeure — natural disasters, political instability, pandemics, strikes and similar events.
• Insufficient participants on a scheduled departure.
• Other circumstances beyond our reasonable control.

Refunds will be processed and paid as promptly as possible. If we need to recover funds already paid to our partners for your services, your refund will be issued after those funds have been recovered.

Most refunds are processed within six weeks of the written request being received. For the full breakdown — refund tiers, non-refundable components and how to request one — see our Refund Policy.

• The Company reserves the right to make necessary adjustments to itineraries when required for safety, logistics or supplier reasons.
• If changes occur due to circumstances beyond our control (for example, weather or political events), refunds or compensation are not guaranteed.

• Clients are responsible for ensuring they hold valid passports (with at least six months’ validity beyond travel dates), visas and vaccinations required for travel.
• The Company is not liable for delays or additional expenses caused by incomplete travel documents, nor for refunds where entry to a country is denied.

Ideally, your policy should cover: trip cancellation, medical expenses and emergency evacuation, personal accident, luggage loss and repatriation. We also recommend a policy that includes “cancel for any reason” coverage.

Imara Africa Safaris shall not be liable for any costs arising from inadequate or absent insurance coverage.

• Some safari activities involve an element of risk. Clients may be asked to sign a Waiver of Responsibility form before starting their safari.
• Clients are expected to exercise personal caution and follow the guidance of safari guides at all times.

• On the ground

  Any complaints must be reported immediately to your safari manager (via WhatsApp or email) so we can resolve them on site.

• Formal escalation

  If not resolved on the ground, complaints must be submitted in writing within 24 hours of tour completion. The Company will investigate and respond within 24 hours of receiving the formal complaint.

• Imara Africa Safaris is not responsible for the quality or value of personal purchases (jewellery, souvenirs, food) made locally.
• Import duties and shipping costs for such items are solely the client’s responsibility.

Questions, clarifications or supplier-side detail requests? Our bookings team replies within 24 hours.

You can also reach us via our contact page or start a quote on Plan a safari.